Working resource / Draft

Supplier handover checklist

A technology project is not complete when the interface launches. The organisation needs the assets, access, knowledge and records required to operate safely.

01

Accounts and ownership

List domains, hosting, cloud services, email, analytics, repositories, app stores, payment services and administrator accounts. Record the organisational owner and recovery method.

02

Code and configuration

Source code, licence, dependency record, build instructions, environment configuration, deployment process and a secure method for transferring secrets.

03

Data

Data model, import and export process, backup, restoration test, retention, deletion, processor list and location of sensitive information.

04

Operations

Monitoring, error tracking, uptime, scheduled jobs, renewal dates, support process, incident response and known capacity limits.

05

Accessibility and content

Known accessibility issues, content ownership, media licences, alt text, document standards, editorial workflow and review dates.

06

Acceptance

Open defects, deferred scope, security findings, performance results, user acceptance, training completed, owner sign-off and the support or warranty end date.