01Field note
Listening before building
Why discovery must identify the work, the people, the constraints and the decision owner before a product brief exists.
02Programme design
Designing the first small-business pilot
The practical questions behind cohort size, supported implementation, adoption follow-up and a fundable delivery model.
03Technology practice
Right-sized systems beat impressive systems
A framework for selecting technology people can afford, understand, own, operate and leave.
04Story standard
How future community stories will be handled
Publication requires informed media consent, an accurate account, safeguarding review, a clear distinction between individual experience and programme evidence, and a route to withdraw where applicable.